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How is Lead conversion handled in imports?Ī. If used, an internal record mismatch will occur and Salesforce will return following error: "Record could not be found in result set." This special string is case sensitive, so any other combination such as #n/a will work just fine. The SFDC App uses this special string internally to set the Salesforce field value to null. Q: Why do I see a "Record could not be found in result set" Salesforce error?Ī: Make sure that you are not using the string #N/A as a value on any Eloqua field. Eloqua's opportunity object must be updated by the Oracle Ops Team. For custom object imports, the worst case is to delete all data from the custom object, change the auto-sync to use 18 character IDs, then re-sync all data into the custom object. If data is being from SFDC into Eloqua custom objects or Eloqua's opportunity object, switching to 18 character IDs may be a bit more laborious. There is a checkbox on every external call (and within auto-sync settings) to use 15 or 18 character IDs. Does the App require the use of SFDC 18-char ID?Ī. Does the new integration leverage Oracle Integration Cloud Service (OIC)? Where can I access the SFDC Integration App? Supports multiple connections (excluding Campaign and Campaign Responses).The app-based integration offers the following key benefits: What are the differences between native integration and the app-based integration?Ī. All Eloqua objects are supported except for accounts in actions.All Salesforce objects are supported bidirectionally.Does the app support Salesforce's custom objects? Eloqua Campaigns and Campaign Responses data sync can be done to a single Salesforce instance. The app can be configured to sync data across multiple Salesforce instances, excluding Campaigns. Does the app support multiple Salesforce instances?Ī. The Oracle Operations team must make any Eloqua opportunity object updates. For custom object imports, you can optionally delete all data from the custom object, change the auto-sync to use 18-character IDs, then re-synchronize all data into the custom object. If data is being sent from Salesforce into Eloqua custom objects or Eloqua's opportunity object, switching to 18-character IDs may be difficult. A check box on every external call (and within auto-sync settings) to use 15- or 18-character IDs must be changed to 18-character. What is the process for switching from 15- to 18-character IDs?Ī. Please contact your SFDC Admin for further help. You will need to specify the configuration details of your SSO service in the Web App Setting section of the SFDC Connected App. We use an internal SSO (Single Sign-On) service to login into Salesforce, and we run into the HTTP/302 error while trying to authenticate the SFDC App. If your instance currently uses 15-character IDs, data will either need to be removed or the IDs updated. Does the Salesforce Integration app require Salesforce's 18-character ID?Ī. Disabled actions are not displayed on any canvas. Verify that your configured action is enabled. I do not see a configured action in any canvas. The Salesforce Integration app updates automatically. Do I need to refresh the app to get the latest Salesforce updates?Ī. Determine whether the account has read-only access to specific Salesforce objects and their fields, because read-only fields are not visible to Eloqua's Salesforce Integration app. Verify the Salesforce permissions for the account used to authenticate the app. When I try to configure the Salesforce Integration app, some Salesforce fields are missing. In the Default Field Mappings section (below the Connected App section), verify that you have mapped the ID fields. Why won't it allow me to save the connection?Ī. I am having trouble creating a connection for the Salesforce Integration app. Determining whether it is needed depends on your Salesforce configuration. The custom_permissions scope is recommended. Perform requests on your behalf at any time ( refresh_token, offline_access).At a minimum, the following scopes are required: What are the minimum required SFDC OAuth scopes?Ī. The two integrations can run side-by-side. Can we revert to our native integration if issues arise?Ī. For more details, see Salesforce editions with API access. Any Salesforce version that comes with API access is supported. What Salesforce version is required to use the Salesforce Integration app?Ī. The import needs to either have a higher priority or the same priority as the import. This might be happening because your create lead action and converted lead import have the incorrect data priority. Why are my Salesforce App converted leads not clearing the IDs?